------------------------------------------FAQ----------------------------------

Q、How to use the watch message reminder function?

1.Please ensure the permissions of App, messages, calls, etc. are allowed when you download the FitCloudPro app for the first time.

2.Allow FitCloudPro app to send notifications: Open your phone settings --> find "FitCloudPro" app --> notifications --> click "Allow notifications" --> check the lock screen/notification center/banner, check the "Always (default)" in the display preview.

*Note:The watch won't receive any notification if messages/calls/SMS notifications didn't appear on dropdown of your phone, make sure they are able to show up: Phone Settings-->Notifications> Find the app you need to get notification from-->Allow Notifications.

In the App: authorize the watch to receive messages. Do not enable Do Not Disturb mode.

Q、How to measure my heart rate & steps more accurately?

1.Please make sure your personal info(age,height,weight) in FitCloudPro app are filled in correctly.

2.For a single measurement on the watch, please wear the watch one finger wide below the wrist bone, snug but comfortable on your wrist. Then keep stay still and breathing peacefully. It needs more time to measure more accurate data.This is normal that the heart rate data will be volatile at start. You will find that the data will be more accurate, if you measure more times and test longer.

3.This watch counts steps by a built-in 3D gravity sensor, and the step counting result is affected by the user's swinging arm posture, stride length, body type, road level or slope, and other factors. The step counting data of our watch will not exceed 10% error from the actual. You can test whether it is accurate by walking 100 steps outdoors. (If the number of steps is less than 30, it may not be recorded.)

Q、Will the weather information of the watch be updated automatically?

1.Will be updated automatically,You must open the relevant permissions in the APP, and the watch will automatically capture the weather information on the mobile phone, and capture the weather information every 3 hours.

Q、Can the watch answer the phone?

1.No, this watch only has the function of prompting phone calls and rejecting calls, and does not have the function of answering calls.

Q: How do I set the watch language and time?

1.The default language of the smartwatch is English, you can also set the language you want in the watch settings, when the watch is connected to the phone it will automatically synchronize the time on the phone, you can't set the time on the watch. When the time is inaccurate, the time will be updated automatically when the watch is connected to the phone.